Return and Refund Policy

Last Updated: 23/08/2026

At Devonshii, we want you to shop with confidence. We take reasonable care to ensure that our products are packed and delivered properly. If you receive a damaged, defective, incorrect, or eligible product that you wish to return, please review this Return and Refund Policy.

By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if the product meets our return conditions and falls under an eligible category.

To be eligible for a return, the product must generally:

Be unused and in its original condition
Have no signs of damage, misuse, or excessive wear caused by the customer
Be returned with original tags, packaging, accessories, and any included items
Be accompanied by proof of purchase or a valid order number
Be returned within the applicable return period

All return requests are subject to verification and approval by Devonshii.

2. Return Timeframe

You may request a return within 7 DAYS of receiving your order.

To request a return, please contact us at:

Email: info@devonshii.com

Please include:

Your name
Order number
Reason for the return
Relevant photographs or videos, if applicable

Requests made after the applicable return period may not be accepted, except where required by applicable law.

3. Return Approval and Inspection

Once we receive your return request, we may review the information and confirm whether the product is eligible for return.

If your return is approved, we will provide instructions for returning the product.

After the returned product is received, it will be inspected to confirm that it meets the applicable return conditions.

Refunds or exchanges will be processed [After Inspecting the Product].

4. Refund Process and Timing

Once your returned product has been received and successfully inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, the refund will generally be processed within [1-5 BUSINESS DAYS] after approval.

Refunds for prepaid orders may be credited to the original payment method used during checkout, subject to the processing time of the relevant bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed through [Bank Transfer / UPI / Other Approved Refund Method] after collecting the necessary payment details from the customer.

Please note that processing times may vary depending on banks, payment gateways, and other financial institutions.

5. Exchange Options

We may offer an exchange for eligible products, subject to product availability.

To request an exchange, please contact us within [7 DAYS] of receiving the order.

Exchange requests may be accepted for reasons such as:

Incorrect size, colour, or variant received
Damaged or defective product
Other eligible reasons approved by Devonshii

If the requested replacement product is unavailable, we may offer an alternative solution, such as a refund or another available product option, subject to applicable conditions.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at info@devonshii.com within 7 DAYS of delivery.

To help us review your request, please provide:

Your order number
Clear photographs or videos of the product
Photographs of the outer packaging, where relevant
A description of the issue

Once the issue is verified, we may offer, depending on the circumstances:

A replacement
An exchange
A refund

Devonshii may request that the product be returned before issuing a replacement or refund.

7. Non-Returnable Items

The following items may not be eligible for return, refund, or exchange unless they are received damaged, defective, or incorrect:

Products that have been used, washed, altered, or damaged after delivery
Products returned without original packaging, tags, or accessories, where applicable
Products damaged due to improper use or handling
Products that show signs of excessive wear
Customised or personalised products
Products purchased during special clearance or final sale promotions, where clearly stated as non-returnable
Return requests made after the applicable return period

8. Return Shipping Costs

Return shipping costs will depend on the reason for the return.

If the return is due to our error

For example:

Wrong product received
Damaged product
Defective product

Devonshii may arrange a return pickup or bear the applicable return shipping costs.

If the return is due to customer preference

For example:

Customer no longer wants the product
Change of mind
Incorrect product selection by the customer

The customer may be responsible for RETURN SHIPPING COST / RETURN SHIPPING DEDUCTION.

Any applicable return shipping charges or deductions will be communicated before the return is processed.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@devonshii.com.

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible, and the applicable return process may apply.

10. Refund Rejection

A refund or return request may be rejected if:

The product does not meet the return eligibility requirements
The product is returned in a used, damaged, altered, or unsellable condition
The product is missing important original items, accessories, or packaging
The return request is made after the applicable timeframe
The claim cannot be reasonably verified

If a return is rejected after inspection, the product may be sent back to the customer, subject to applicable shipping charges.

11. Contact Us

If you have any questions or wish to request a return, refund, or exchange, please contact us:

Brand: Devonshii
Email: info@devonshii.com
Website: https://www.devonshii.com/

Phone No: +919871712911
Business Address: Badli, Delhi

Thank you for shopping with Devonshii. We value your trust and aim to handle every return, refund, and exchange request fairly and transparently.